Communication, Negotiation and Conflict Management Courses
Licensed builders are required to undertake Continuing Professional Development (CPD) as a condition of their licence renewal. Consider completing your CPD by learning about communication and conflict management.
This CPD Module consists of 2 topics worth 3 points* each, and covers effective communication strategies, the barriers to communication, the importance of meetings, negotiation styles and negotiation outcomes, conflict management strategies and dispute avoidance. Earn a total of 6 CPD Points.
*Points attained will depend on your state’s CPD requirements.
Communication & customer service
Learn about advertising, first impressions, customer service, the communication process, effective listening & running meetings.